For NIH Location in Bethesda & Arlington

Published Date: July 07, 2023

Full Time & Contract Positions (Few Positions can be Remote)

 

Job Code PM-SHSD.

PM Support-Help/Service Desk:

Bachelor's degree with Min 14-16years’ experience in a Helpdesk/Service Desk environment. Mac and Windows environment experience with ServiceNow as helpdesk ticketing system. Senior level individual with customer service experience, management of stakeholders, other vendors and teams with a ability to address and provide direction. Assign action items and coordinate working sessions to discuss action items assigned

• Schedule, and attend project meetings, assign action items to the appropriate service areas, track status, provide updates
• Provide project management plan with timelines and deliverables  
• Develop project status reports
• Prepare presentations. Brief as required.
• Maintain a master integrated project schedule for customer activities required to stand up initial support, determine and build out long term support plan, create and implement plan for transition,
• Email and Calendar Support, O365/OneDrive, RSA Token, PIV Card/Identity Access Management, Password Support, VPN, Teams/Skype/Jabber Instant Messenger, Slack etc. iphone and Android, SEFT (secure email), Network Connectivity Issues, LISTSERV, Active Directory (AD) / Exchange, Account Creation and Administration.
• Experience with IT Assets Inventory, HD, Software, location, lifecycle, dispose, storage and imaging of laptops/PCs/Servers, Write PowerShell Scripts for imaging of devices laptops, issues, and user needs.
• US Citizen or Permanent Resident. Public Trust clearance will be enabled.

Please email us your resume along with the Job code to: career@ekuber.com

 

Job Code SA-HSD.

Systems Architect Help/Service Desk:

Bachelor's degree with 14-16 years’ experience in a Helpdesk/Service Desk environment. Mac and Windows environment experience with ServiceNow as helpdesk ticketing system. Senior level individual with customer service experience, management of stakeholders, other vendors and teams with a ability to address and provide direction. Assign action items and coordinate working sessions to discuss action items assigned. Knowledge of IT Service Management, platforms and ITIL (Information Technology Infrastructure Library).

• Use technical insight to encourage strategic thinking for activities
• Provide overall knowledge and technical expertise for keeping the project on track
• Minimize rework
• Provide technical information for documentation  development and act as proofreader once the documentation is finished.
• Design system architectures, hardware and software, system security
• Provide technical information for documentation development and act as proofreader once the documentation is finished.
• MAC expertise a must.
• Email and Calendar Support, O365/OneDrive, RSA Token, PIV Card/Identity Access Management, Password Support, VPN, Teams/Skype/Jabber Instant Messenger, Slack etc. iphone and Android, SEFT (secure email), Network Connectivity Issues, LISTSERV, Active Directory (AD) / Exchange, Account Creation and Administration.
• US Citizen or Permanent Resident. Public Trust clearance will be enabled.

Please email us your resume along with the Job code to: career@ekuber.com

 

Job Code SP-P-Bi.

SharePoint and Power BI Consultant:

Develop webparts on the Sharepoint intranet and IT request form and MS Teams sites. Develop power BI dashboards and data analytics systems, Support as Tier III technical point of escalation. Aims to provide clear, accurate and timely information to stakeholders, coordinating responses across various operational and technical teams, and documenting and partnering to resolve any issues which inhibit task completion or the overall success of critical initiatives. Creating reports on ServiceNow.

• Bachelor's degree with 3 years of full-time work experience directly related to developing technical and/or software product information in an IT/IS environment.
• Strong working knowledge of Microsoft Office Suite Products.
• Develop Sharepoint Intranet pages, Budget Request Form, IT Request Form and other sites, forms, approval workflows etc.
• Develop Sharepoint sites, PowerApps pages and other similar small projects.
• Develop power BI dashboards and data analytics.

Bachelors Degree with 8-10 years of experience. US Citizen or Permanent Resident. Public Trust clearance will be enabled.

Please email us your resume along with the Job code to: career@ekuber.com

 

Job Code DA1.

Data Analyst:

Mac and Windows environment experience with ServiceNow as helpdesk ticketing system. The Service Desk operates as a central service and support team,  responding to incoming inquiries, screenings, and onboarding of vendors to technology platforms. Aims to provide clear, accurate and timely information to stakeholders,  coordinating responses across various operational and technical teams, and documenting and partnering to resolve any issues which inhibit task completion or the overall  success of critical initiatives. Creating reports on ServiceNow

Bachelor's degree with 3 years of full-time work experience directly related to  developing technical and/or software product information in an IT/IS environment.

• Strong working knowledge of Microsoft Office Suite Products.

Please email us your resume along with the Job code to: career@ekuber.com

 

Job Code HDM1.

Help Desk Manager:

Help desk manager should have a solid technical background combined with customer service experience. A problem-solving attitude with an ability to  motivate the team to achieve specific goals. Bachelor’s level degree with 4 years experience.

• Manage the help desk team and evaluate performance
• Ensure customer service is timely and accurate on a daily basis
• Recruit, train and support help desk representatives and technicians

Analyzes user needs to determine functional and cross-functional requirements. Performs functional allocation to identify required tasks and their interrelationships. Identifies resources required for each task. Identifies necessary interface requirements between enterprise solution applications and legacy IT environment. Supports all program/project planning and milestone development. Supports business case analysis and identification of alternative solutions and resulting business impacts. Mac and Windows environment experience with ServiceNow as helpdesk ticketing system. Email and Calendar Support, O365/OneDrive, RSA Token, PIV Card/Identity Access Management, Password Support, VPN, Teams/Skype/Jabber Instant Messenger, Slack etc. iphone and Android, SEFT (secure email), Network Connectivity Issues, LISTSERV, Active Directory (AD) / Exchange, Account Creation and Administration. Bachelors Degree with 12-14 years of experience. US Citizen or Permanent Resident. Public Trust clearance will be enabled Analyzes user needs to determine functional and cross-functional requirements. Performs functional allocation to identify required tasks and their interrelationships. Identifies resources required for each task. Identifies necessary interface requirements between enterprise solution applications and legacy IT environment. Supports all program/project planning and milestone development. Supports business case analysis and identification of alternative solutions and resulting business impacts. Mac and Windows environment experience with ServiceNow as helpdesk ticketing system. Email and Calendar Support, O365/OneDrive, RSA Token, PIV Card/Identity Access Management, Password Support, VPN, Teams/Skype/Jabber Instant Messenger, Slack etc. iphone and Android, SEFT (secure email), Network Connectivity Issues, LISTSERV, Active Directory (AD) / Exchange, Account Creation and Administration. Bachelors Degree with 12-14 years of experience. US Citizen or Permanent Resident. Public Trust clearance will be enabled.  

Please email us your resume along with the Job code to: career@ekuber.com

 

 

Job Code HDS1.

Help Desk Specialist:

A Helpdesk Support Specialist will support internal customers by providing resolutions to technical issues and inquiries by answering and responding Help Desk calls and e-mails, escalating requests, monitoring resolutions and providing first and second level computer hardware, software and telecommunications support to users. IT system functional analysis and training of large scale information technology (IT) systems environment. Mac and Windows environment experience with ServiceNow as helpdesk ticketing system. Email and Calendar Support, O365/OneDrive, RSA Token, PIV Card/Identity Access Management, Password Support, VPN, Teams/Skype/Jabber Instant Messenger, Slack etc. iphone and Android, SEFT (secure email), Network Connectivity Issues, LISTSERV, Active Directory (AD) / Exchange, Account Creation and Administration.  

Bachelor’s level degree with min 4 years experience. US Citizen. Public Trust clearance will be enabled

Please email us your resume along with the Job code to: career@ekuber.com

 

 

Job Code KMS1.

Knowledge Management Specialist:

The KM Specialist will be responsible for a wide variety of activities related to identifying, managing, packaging, and disseminating key information to advance technical practice and provide practitioners with the tools they need to conduct better development work. Specifically, the KM Specialist will lead and support learning events, conduct research, produce resources and guidance, and facilitate ongoing content development and engagement. Design, execution, and oversight of large-scale information technology (IT) projects. Mac and Windows environment experience with ServiceNow as helpdesk ticketing system..

Bachelor’s level degree with 4 years’ experience. US Citizen or Permanent Resident. Public Trust clearance will be enabled

Please email us your resume along with the Job code to: career@ekuber.com

 

 

Job Code SDAE.

Service Desk Application Engineer – Level II:

Application Engineer II works with Help Desk staff and application development team to install, troubleshoot and maintain various COTS products. Tests, debugs, and refines the computer software to produce the required product. Prepares required documentation. Mac and Windows environment experience with ServiceNow as helpdesk ticketing system. Should be able to support customer computers, tablets, monitors, docking stations, IT-peripherals, printers, scanners, telecom, mobile devices. Experience with IT Assets Inventory, HD, Software, location, lifecycle, dispose, storage and imaging of laptops/PCs/Servers, Write PowerShell Scripts for imaging of devices laptops, issues, and user needs. Formulates and defines specifications for complex operating software programming applications. Email and Calendar Support, O365/OneDrive, RSA Token, PIV Card/Identity Access Management, Password Support, VPN, Teams/Skype/Jabber Instant Messenger, Slack etc. iphone and Android, SEFT (secure email), Network Connectivity Issues, LISTSERV, Active Directory (AD) / Exchange, Account Creation and Administration.

Bachelor’s level degree with 8+ years’ experience. US Citizen or Permanent Resident. Public Trust clearance will be enabled.

Please email us your resume along with the Job code to: career@ekuber.com

 

   

Job Code SDSE.

Service Desk Systems Engineer:

Systems Engineer will provide end user support – both via phone and in person – and system support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance and reliability. He or she will also troubleshoot problem areas with wired and wireless network connectivity, collaboration hardware and software, VPN connectivity, etc. This position provides daily end user support and acts as an escalation point for more junior technicians and engineers. The IT Support Engineer II will set up laptop and desktop computers and peripherals, test network connections, install and support desktop software applications and operating systems, and train end users on the use of computer hardware and software. Experience with IT Assets Inventory, HD, Software, location, lifecycle, dispose, storage and imaging of laptops/PCs/Servers, Write PowerShell Scripts for imaging of devices laptops, issues, and user needs..

Bachelors level degree with 8+ Year experience, formulates and defines specifications for complex operating software programming applications. Tests, debugs, and refines the computer software to produce the required product. Prepares required documentation. Mac and Windows environment experience with ServiceNow as helpdesk ticketing system. Email and Calendar Support, O365/OneDrive, RSA Token, PIV Card/Identity Access Management, Password Support, VPN, Teams/Skype/Jabber Instant Messenger, Slack etc. iphone and Android, SEFT (secure email), Network Connectivity Issues, LISTSERV, Active Directory (AD) / Exchange, Account Creation and Administration.

Bachelor’s level degree with 8+ years’ experience. US Citizen or Permanent Resident. Public Trust clearance will be enabled.

Please email us your resume along with the Job code to: career@ekuber.com

 

 

Job Code DLM.

Desktop/Laptop Manager:

The candidate will be responsible for mentoring and developing junior members of the IT support team, and assisting other team members with escalations and guidance to solve support tickets. Mac and Windows environment experience with ServiceNow as helpdesk ticketing system.

• Bachelor’s level degree with 10 years of experience with the design, execution, and oversight of IT Service and Desktop support projects.
• Windows 10 configurations and support experience on multiple hardware platforms.
• Knowledge of Microsoft Office and Office 365, viva insights, slack etc.
• Knowledge of Microsoft Exchange, Active Directory, OneDrive and SharePoint.
• Email and Calendar Support, O365/OneDrive, RSA Token, PIV Card/Identity Access Management, Password Support, VPN, Teams/Skype/Jabber Instant Messenger, Slack etc. iphone and Android, SEFT (secure email), Network Connectivity Issues, LISTSERV, Active Directory (AD) / Exchange, Account Creation and Administration.
• Experience with IT Assets Inventory, HD, Software, location, lifecycle, dispose, storage and imaging of laptops/PCs/Servers, Write PowerShell Scripts for imaging of devices laptops, issues, and user needs.
• 12+ years of experience in a desktop support role on Mac and Dell Windows.
• US Citizen or Permanent Resident. Public Trust clearance will be enabled.

Please email us your resume along with the Job code to: career@ekuber.com

 

 

Job Code CSSS.

Computer Security System Specialist:

Computer Security System Specialist works with Security software like BigFix, McAfee, Tenable and identifies security vulnerabilities within IT infrastructure including Desktops, Laptops and works on remediation. Reviews security scan reports. Mac and Windows environment experience with ServiceNow as helpdesk ticketing system. Email and Calendar Support, O365/OneDrive, RSA Token, PIV Card/Identity Access Management, Password Support, VPN, Teams/Skype/Jabber Instant Messenger, Slack etc. iphone and Android, SEFT (secure email), Network Connectivity Issues, LISTSERV, Active Directory (AD) / Exchange, Account Creation and Administration.

• 12+ years of experience in a desktop support role on Mac and Dell Windows.
• US Citizen or Permanent Resident. Public Trust clearance will be enabled

Please email us your resume along with the Job code to: career@ekuber.com

 

   

Job Code SE.

Systems Engineer:

Bachelors level degree with 10+ years experience with the with information systems.

Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role.

Good understanding / Knowledge of computer systems and network (firewall and switches), Hands-on experience with Windows OS environments

 Ability to diagnose and troubleshoot basic technical issues

Knowledge of printer troubleshooting, DNS, DHCP, VPN, Outlook

Mac and Windows environment experience with ServiceNow as helpdesk ticketing system. MAC iOS and OS engineer.

Troubleshoot MAC and Windows device related issues.

Configure server to image MAC and windows devices.

Image and Profile MAC and windows devices.

Email and Calendar Support, O365/OneDrive, RSA Token, PIV Card/Identity Access Management, Password Support, VPN, Teams/Skype/Jabber Instant Messenger, Slack etc. iphone and Android, SEFT (secure email), Network Connectivity Issues, LISTSERV, Active Directory (AD) / Exchange, Account Creation and Administration.

US Citizen or Permanent Resident. Public Trust clearance will be enabled.

Please email us your resume along with the Job code to: career@ekuber.com

 

 

Job Code TM1.

Training Manager:

Training Manager will be responsible for developing and maintaining a robust training curriculum, assisting in presenting the crafted training program, and evaluating how well new-hires have digested the training. Creates training plan and executes all training activities. Develop Trainings for End Users (viva insights, slack etc.)

Bachelor’s level degree with 8-10 years of experience with the IT system functional analysis, requirement gathering using Agile/SCRUM or other SDLC and training of IT projects. Mac and Windows environment experience with ServiceNow as helpdesk ticketing system.

Please email us your resume along with the Job code to: career@ekuber.com

 

 

 

Job Code VTSME

Audio Visual/Telecommunications SME – Not remote ( MD, DC & VA ):

Experience in User Support Services, Networking Equipment, Cloud based Planform connectivity, Slack, Zoom, MS Teams meeting, conf room equipment, voice, phone, iPhone connect with TV display.

Be able to connect laptops/Macs with TV Display, Wireless Projectors, Phone systems etc..

Requires Bachelor’s degree (In IT, Computer Sciences etc.), and seven to ten years of related experience.

Please email us your resume along with the Job code to: career@ekuber.com

 

 

Job Code SAAS-Admin

SaaS Administrator - local preferred(MD, DC & VA):

• Conduct all operation and maintenance of cloud-based platforms. Add onboarding individuals to cloud based platforms.
• Configure and coordinate all logistics with the cloud-based platform implementation team Troubleshoot and resolve technical issues
• Provide information and support to customers about IT products and services.
• Document and track customer issues.
• Escalate issues to the appropriate level of support when necessary.

Requires Bachelor’s degree and seven to ten years of related experience.

Please email us your resume along with the Job code to: career@ekuber.com

 

 

Job Code PMT-CX-Support

PM Technology and CX Support :

• Researching and analyzing new technologies, products, and services to determine their potential value to the organization.
• Designing and developing technical solutions to meet business needs, such as software applications, hardware systems, and network infrastructure.
• Collaborating with cross-functional teams, including developers, project managers, and business stakeholders, to gather and analyze requirements for technology solutions.
• Testing and evaluating new technologies and systems to ensure they meet performance, security, and usability standards.
• Troubleshooting and resolving technical issues and incidents, such as system failures, network outages, and security breaches.
• Maintaining and upgrading existing systems and infrastructure to ensure they are secure, reliable, and efficient.
• Developing and implementing policies, procedures, and best practices for technology use and security.
• Providing training and support to end-users and other team members on the use of technology solutions.
• Staying up-to-date with industry trends and emerging technologies to identify new opportunities for the organization.
• Managing technology projects and budgets, including creating project plans, schedules, and deliverables, and ensuring that projects are completed on time and within budget.
• Development and creation of new technology capabilities, analytics capabilities, and innovation for internal and/or external use.

These certified IT professionals will attend regular meetings in the various offices to identify the IT needs of said offices and work together with the service desk team. They work with federal employees following each person from onboarding until their offboarding.

Requires Bachelor’s degree and eight to ten years of related experience, including three to five years of supervisory/management experience.

Please email us your resume along with the Job code to: career@ekuber.com

 

 

Job Code IT-Tech-PM2

IT Technical Project Manager :

• Serves as the project manager for large & complex Information Technology (IT) projects related to Infrastructure Support, Help Desk and Application Development.
• Customer stakeholder management and resource team management.
• Build strong relationships with the Government stakeholders.
• Ensure scope management while timely meeting solution and schedule delivery.
• Run and motivate multiple Agile teams and participate in Sprint and Scrum calls.
• Oversees and manage the operational aspects of ongoing projects and serves as liaison between project management and planning, project team, and line management.
• Reviews status of projects and budgets, manages schedules, and prepares status reports.
• Develops mechanisms for monitoring project progress and for intervention and problem solving with project managers, line managers, clients and other stakeholders.
• Knowledge of management practices and program implementation.
• Any required and appropriate security or suitability clearances.

Additional Required Qualifications

• MS Teams, MS Project, MS Office (Word, Excel, PowerPoint, SharePoint, Visio, etc.
• Excellent oral and written communication skills.
• Excellent analytical and problem-solving skills.
• PMP Certification, Scrum Master Certification (Not required).
• Public Trust Level Clearance (DoD Clearances not required).

Requires Bachelor’s degree and eight to ten years of related experience, including three to five years of supervisory/management experience.

Please email us your resume along with the Job code to: career@ekuber.com

 

 

Job Code SMB-Analyst

Scrum Master/Business Analyst - local preferred ( MD, DC & VA ) :

• Serves as the technical business analyst/scrum master for IT and Application Development projects related to Cloud, Open Source and/or Mobile application development.
• Customer stakeholder management and resource team management.
• Build strong relationships with the stakeholders.
• Monthly or Weekly Reports and Progress reports on recommendations and implementation.
• Progress reports on system maintenance, how many issues being maintained by contractor and others.
• Recommends information technology strategies, policies, and procedures by evaluating organization outcomes.
• Organizes, manages, and drives completion of project delivery tasks, assuring proper application of project management standards, tools and methodologies and deliverables.
• Agile Events / Ceremonies - effectively manage and facilitate Agile ceremonies to support development and product releases.
• Retrospective - Identify pain points for Agile squad and bring in fresh practical ideas.
• Ensure scope management while timely meeting solution and schedule delivery.
• Run and motivate multiple Agile teams and participate in Sprint and Scrum calls.
• Oversees and manage the operational aspects of ongoing projects and serves as liaison between project management and planning, project team, and line management.
• Reviews status of projects and budgets, manages schedules, and prepares status reports.
• Develops mechanisms for monitoring project progress and for intervention and problem solving with project managers, line managers, clients and other stakeholders.
• Prefer fifteen years relevant experience with progressively higher responsibility in the public sector in the IT and/or consulting fields.
• Knowledge of management practices and program implementation.
• Any required and appropriate security or suitability clearances.

Additional Required Qualifications

• Excellent oral and written communication skills.
• Excellent analytical and problem-solving skills.
• Must have managed Agile Projects and teams.
• Prefer PMP Certification, Scrum Master Certification (not required).

Requires Bachelor’s degree and six to eight years of related experience, including three to five years of supervisory/management experience.

Please email us your resume along with the Job code to: career@ekuber.com

 

 

Job Code PC-PS

Project Coordinator/Problem Solver :

• Serves as the Project Coordinator, Problem Solver, Leading Group Discussions, Scheduler for IT and Application Development projects .
• Customer stakeholder management and resource team management.
• Build strong relationships with the stakeholders.
• Monthly or Weekly Reports and Progress reports on recommendations and implementation.
• Recommends information technology strategies, policies, and procedures by evaluating organization outcomes.
• Organizes, manages, and drives completion of project delivery tasks, assuring proper application of project management standards, tools and methodologies and deliverables.
• Agile Events / Ceremonies - effectively manage and facilitate Agile ceremonies to support development and product releases.
• Retrospective - Identify pain points for Agile squad and bring in fresh practical ideas.
• Ensure scope management while timely meeting solution and schedule delivery.
• Run and motivate multiple Agile teams and participate in Sprint and Scrum calls.
• Oversees and manage the operational aspects of ongoing projects and serves as liaison between project management and planning, project team, and line management.
• Reviews status of projects and budgets, manages schedules, and prepares status reports.
• Develops mechanisms for monitoring project progress and for intervention and problem solving with project managers, line managers, clients and other stakeholders.
• Knowledge of management practices and program implementation.
• Any required and appropriate security or suitability clearances.

Additional Required Qualifications

• Excellent oral and written communication skills.
• Excellent analytical and problem-solving skills.
• Must have managed Agile Projects and teams.
• Prefer PMP Certification, Scrum Master Certification (not required).

Requires Bachelor’s degree and six to eight years of related experience, including three to five years of supervisory/management experience.

Please email us your resume along with the Job code to: career@ekuber.com

 

 

Job Code TW-2

Technical Writers :

• Serves as the Technical Writer for IT and Application Development projects writing SOPs, policies, technical documents, training documents etc.,
• Requirements gathering for document development and technical writing, SOPs, Desk Guides, 508 compliances, SharePoint records mgmt., SharePoint admin, Testing and QA.
• Customer stakeholder management and resource team management.
• Build strong relationships with the stakeholders.
• Organizes, manages, and drives completion of project delivery tasks, assuring proper application of project management standards, tools and methodologies and deliverables.
• Knowledge of Agile Events / Ceremonies - effectively manage and facilitate Agile ceremonies to support development and product releases.
• Retrospective - Identify pain points for Agile squad and bring in fresh practical ideas.
• Ensure scope management while timely meeting solution and schedule delivery.
• Develops mechanisms for monitoring project progress and for intervention and problem solving with project managers, line managers, clients and other stakeholders.
• Knowledge of management practices and program implementation.
• Any required and appropriate security or suitability clearances.

Requires Bachelor’s degree and six to eight years of related experience.

Please email us your resume along with the Job code to: career@ekuber.com

 

 

Job Code SS-2

Security Specialist :

• Serves as the Security for IT and Application Development projects writing SOPs, policies, technical documents, training documents etc.,
• Knowledge of CompTIA Security+, Okta, Wireshark, ArcSight, Splunk, SharePoint, Nessus, NMAP, Remedy, VMware, CSAM, STIG, RMF, SA&A, FISMA, Mac and Dell Laptops and Cloud based Collaboration platforms such as Slack, Zoom, MS Teams meeting etc.,
• Customer stakeholder management and resource team coordination.
• Organizes, manages, and drives completion of project delivery tasks, assuring proper application of project management standards, tools and methodologies and deliverables.
• Knowledge of Agile Events / Ceremonies.
• Ensure scope management while timely meeting solution and schedule delivery.
• Develops mechanisms for monitoring project progress and for intervention and problem solving with project managers, line managers, clients and other stakeholders.
• Knowledge of management practices and program implementation.
• Any required and appropriate security or suitability clearances.

Requires Bachelor’s degree and six to eight years of related experience.

Please email us your resume along with the Job code to: career@ekuber.com

 

 

Job Code TechM1.

Technical Project Manager:

Bachelors level degree with 12-14 years’ experience with the design, execution, and oversight of information technology (IT) projects. Experience includes: Requirements gathering from senior level stakeholder, detailed design of complex enterprise IT solutions involving multiple applications, processing platforms, and legacy systems; Designing and implementing enterprise IT solutions across a diverse set of processing platforms, operating systems, and network configurations; Detailed analysis, installation, and business case development of software packages; Software and system developmental and acceptance testing; Legacy system interface design, development, and implementation.    

• US Citizen or Permanent Resident. Public Trust clearance will be enabled

Please email us your resume along with the Job code to: career@ekuber.com